Eddy SeniorCare Notice of Non-Discrimination
Notice of Non-Discrimination
Eddy SeniorCare
Program of All-Inclusive Care for the Elderly
NOTICE INFORMING INDIVIDUALS ABOUT NONDISCRIMINATION, AVAILABILITY OF LANGUAGE ASSISTANCE, AUXILIARY AIDS, AND ACCESSIBILITY SERVICES
Eddy SeniorCare understands that we all have different lived experiences, needs, identities, customs, and abilities. We are committed to providing quality, accessible, equitable care and services that are responsive to the needs of the diverse communities served.
Eddy SeniorCare welcomes all individuals who come to us for care, treatment, and services. We comply with all Federal civil right laws and do not exclude anyone or treat them differently because of their age, race, color, ethnicity (including limited English proficiency and primary language), national origin, religion, culture, language, physical or mental disability, socioeconomic status (including ability to pay or participation in Medicaid, Medicare or Children’s Health Insurance Program), sex (including sex at birth or legal sex), sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, veteran status, or any other category protected by law.
As a sponsored ministry of the Catholic Church, we provide healthcare services guided by the moral principles described in the Ethical and Religious Directives for Catholic Healthcare Services published by the U.S. Conference of Catholic Bishops.
Eddy SeniorCare provides free auxiliary aids and communication services, so that people can communicate effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language assistance services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages.
If you need these services, contact:
Language Assistance Services at 518-525-6771
or 518-525-6134
Telecommunications Relay Service (TRS): 7-1-1
Eddy SeniorCare allows service animals that are trained to do work or perform tasks for the benefit of individuals with a disability.
If you need another type of reasonable modification or accessibility services, please discuss it with your provider or the Section 1557/Americans with Disabilities Act Coordinator:
Eddy SeniorCare
Executive Director
Phone: 518-382-3290
Toll-free 1-(855)-376-7888
Email: PACENOTICES@SPHP.COM
Address: 1938 Curry Road, Schenectady, NY 12303
Free Language Assistance Services 833-426-1835
If you believe that Eddy SeniorCare has failed to provide these services or discriminated in another way, you can file a grievance with:
Eddy SeniorCare
Executive Director
Phone: 518-382-3290
Toll-free 1-(855)-376-7888
Email: PACENOTICES@SPHP.COM
Address: 1938 Curry Road, Schenectady, NY 12303
Free Language Assistance Services 833-426-1835
and/or
Integrity and Compliance
20555 Victor Parkway, Livonia, MI 48152
866-477-4661
Patient Experience Contact Number: 518-525-1192
Fax Number: 518-525-6620
Email: patientexperience@sphp.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019, 800–537–7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
This notice is available at Eddy SeniorCare’s website: www.eddyseniorcare.com