Billing & Insurance
Have a Question About Your Bill?
If you have a question regarding your bill, please contact our billing department for assistance:
- St. Peter's Customer Service: 855-652-1386
- St. Peter's Medical Associates: 855-652-1443
You can also complete a form for any billing inquiries or if you would like a Customer Service Representative to contact you to assist you in resolving your account.
We offer a variety of ways to pay your hospital and primary care bills, including online bill pay.
Click here to pay your bill online
Helping All Patients Receive Quality Care
St. Peter's Health Partners offers you a variety of financial services, including several options for paying your bill, financial assistance and online requests for estimated out-of-pocket costs. We also can assist with questions about or signing up for the Affordable Care Act, Health Insurance Marketplace or Expanded Medicaid.
Get Assistance from a Benefit Advocate
Benefit advocates can help you enroll in an insurance plan, including Medicaid, as well as apply for the Financial Assistance Program. If you have an insurance plan, benefit advocates can review your plan and discuss payment plans and other payment options. St. Peter's Health Partners benefit advocates are available Monday through Friday, 8 am to 4 pm. To reach the benefit advocates at your hospital, contact.
Albany Memorial Campus
St. Mary's Campus
St. Peter's Hospital
Samaritan Hospital
Sunnyview Rehabilitation Hospital
Request A Price Estimate
To receive an estimate of your out-of-pocket cost for a service, simply click here to fill out our online form, and one of our team members will provide an estimate to you within two business days. Emails sent after hours or on weekends will be responded to within two business days.
Financial Assistance
St. Peter’s Health Partners is committed to minimizing financial barriers to health care, especially for those uninsured and those who do not have enough coverage from health insurance or governmental payment programs. If you do not have health insurance or are concerned that you may not be able to pay for your care in full, we can help. For more information, click here.
Financial Responsibility
Your health plan may require that a copayment/deductible/coinsurance be made by you for the services you received. You must pay the copays, deductibles, coinsurance, or non-covered services as set by your insurance plan. Be aware that your financial responsibility may change based on your patient status and the services you receive (See Know Your Patient Status).
Any patient who has not submitted insurance information will be responsible for payment of the hospital bill. St. Peter's Health Partners benefit advocates may visit you during your stay to review your financial responsibility and request payment. If you have a copay, payment is expected at time of service. We accept cash, checks, all major debit/credit cards, and health care flexible-spending debit/credit cards.
Know Your Patient Status – Inpatient Or Outpatient?
Did you know that even if you stay in a hospital overnight, you might still be considered an "outpatient?"
Your patient status (whether the hospital considers you an “inpatient” or “outpatient”) affects how much you pay for hospital services (like X-rays, drugs, and lab tests). It may also affect whether Medicare will cover care you get in a skilled nursing facility following your hospital stay.
- You are an inpatient starting when you’re formally admitted to a hospital with a doctor’s order.
- You are an outpatient if you’re getting emergency department services, observation services, outpatient surgery, lab tests, X-rays, or any other hospital services, and the doctor has not written an order to admit you to a hospital as an inpatient. In these cases, you’re an outpatient even if you spend the night at the hospital.
Note: Observation services are hospital outpatient services given to help the doctor decide if the patient needs to be admitted as an inpatient or can be discharged. Observation services may be given in the emergency department or another area of the hospital.
The decision for inpatient hospital admission is a complex medical decision based on your doctor’s judgment and your need for medically necessary hospital care. An inpatient admission is generally appropriate when you are expected to need two or more midnights of medically necessary hospital care. But your doctor must order such admission and the hospital must formally admit you in order for you to become an inpatient.
Insurance Coverage for Physician Services
The physicians who are part of your care team bill for their services separately. Physicians who provide services at the hospital may be independent or they may be employed by the hospital.
We also contract with physician groups (such as anesthesiologists, radiologists and pathologists) to provide services at our hospitals.
Preparing for Doctor Bills
- Check with the physician arranging your hospital services (the doctor who referred you to the hospital) to determine:
- which health plans that physician participates in.
- whether the services of any other physicians, employed or contracted, are likely to be needed.
- If additional physician services are needed, you should find out which health plans they participate in. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed.
No Surprises Act – Balance Billing Protections
The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn More »
Contact Information
Contracted Physician Groups (Click on your hospital of choice)
- St. Peter's Hospital
- Samaritan Hospital
- Samaritan Hospital - Albany Memorial Campus
- Sunnyview Rehabilitation Hospital
Note: If your insurance does not cover the entire cost of a service, you will have to pay for some or all of that bill. In some cases, you may be able to apply for reimbursement from your health plan.
Pre-Approval And Pre-Certification
If your health plan requires pre-certification or preapproval of the admission, be sure to notify your plan. Without your plan’s approval, you will have to pay the charges. Insurance questions about your hospital stay should be directed to your insurance carrier.