Integrated Care Coordination

When St. Peter's Health Partners (SPHP) was formed in 2011, a key goal of the merger was to provide high-quality health care across our continuum of services. Today, that goal continues to drive SPHP’s mission. We strive to provide seamless, patient-centered care regardless of location – to provide the right care, to the right patient, at the right place and time. In order to provide that continuum of care, we rely on care coordination – the partnership of care providers with patients and families. Care coordination is the continuous assessment of patients' needs, the development of the care plan and all its components – both medical and non-medical, and the frequent monitoring of the plan to ensure progression of care. 

While we have made great strides with care coordination within SPHP, we have the opportunity to ensure further collaboration, communication, coordination, and connections across our care settings, both internally and externally. SPHP's Integrated Care Coordination System (ICCS) encompasses all of the work in support of care coordination, and involves various teams of colleagues across SPHP who meet regularly to assess how they can further foster collaboration, reduce redundancy, promote patient centeredness and outcomes, and reduce adverse events. The ICCS focuses on patient transitions/movement, patient goals and engagement, ensuring we "close the loop" between transitions, and increasing communication between providers and with our patients.

Newsletters

• Care Coordination Update 1
• Care Coordination Update 2
• Care Coordination Update 3
• Care Coordination Update 4
• Care Coordination Update 5
• Care Coordination Update 6
• Care Coordination Update 7
• Care Connect - Issue 8
• Care Connect - Issue 9
• Care Connect - Issue 10
• Care Connect - Issue 11
• Care Connect - Issue 12
• Care Connect - Issue 13

The Joint Commission Public Notice 

St. Peter’s Health Partners (SPHP) is pursuing Integrated Care Certification (ICC) through The Joint Commission (TJC) and is scheduled to undergo a survey by TJC fall 2018. TJC is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited and certified organizations. The following affiliates within SPHP are part of the ICC pursuit: Samaritan Hospital, Sunnyview Rehabilitation Hospital, Eddy Visiting Nurse and Rehabilitation Association, Troy Internal Medicine, and Troy Medical Group.

Anyone believing that they have issues concerning safety and quality of care of these organizations on a continuous basis are encouraged to contact the organization's management at the following numbers to discuss and resolve your concerns:

• Samaritan Hospital: Patient Relations Manager, 518-271-3336
• Sunnyview Rehabilitation Hospital: 518-382-4500
• Eddy Visiting Nurse and Rehabilitation Association: 518-270-1310
• Troy Internal Medicine & Troy Medical Group: Manager of Quality Improvement, 518-435-2770

If the concerns in question cannot be resolved at this level, then The Joint Commission may be contacted: Office of Quality and Patient Safety: 1-800-994-6610