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Irina Inna Kaplan, MD

Family Medicine

Provider Ratings

4.7 out of 5 (212 ratings)

Speaks

Languages

Russian

Provider Groups

  • Innovative Health Alliance of New York

  • SPHP Medical Associates

Primary Contact

518-233-1162
Online Scheduling
Appointments (New Patients Welcome)
Online Scheduling
Provider Groups

  • Innovative Health Alliance of New York

  • SPHP Medical Associates

Primary Contact
518-233-1162
Print Share

Services & Specialties

Areas of Specialization

  • Family Medicine

Locations & Contact

Primary Location

Waterford Health Center

158 Saratoga Ave
Waterford , NY 12188

View hours
Monday
7:00am - 4:30pm
Tuesday
7:00am - 4:30pm
Wednesday
7:00am - 4:30pm
Thursday
7:00am - 4:30pm
Friday
7:00am - 4:30pm
(518)233-1162 View Details

Education & Certifications

Board Certifications

Family Medicine, Family Medicine, American Board of (1999)

Provider Groups

Innovative Health Alliance of New York

SPHP Medical Associates

Provider Ratings

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy. Learn More >

4.7 out of 5

(212 ratings)

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

154 Reviews

08/27/2024

None. Already a 10+++.

08/13/2024

Very nice person

08/13/2024

All were very professional

08/08/2024

Don’t have one

07/25/2024

all good

07/25/2024

Like her very much. She goes the extra mile...thank you.

07/22/2024

Keep up the good work

07/22/2024

She was very busy and still took time with me.

06/06/2024

Everything is great. She helps me understand everything until I do.

05/21/2024

Dr. Kaplan makes me feel comfortable, listens to me and takes time to explain and discuss my concerns.

05/13/2024

The only reason for the 9 rating is because of the very long waiting time in two rooms!

05/13/2024

Dr. Kaplan is the best primary care physician that I have had. I have been with her for years.

04/23/2024

Simply great!

04/16/2024

As I stated earlier, Dr. Kaplan is wonderful.

04/08/2024

I am grateful to be healthy and I am that way because of the care I receive at the hands of Irina and her staff

03/27/2024

This visit, as all of my past visits, went very well with no problems or complaints

03/26/2024

Doctor explains everything perfect about my health. She makes sure you understand all your concerns. I am happy with Dr. Kaplan.

03/19/2024

She really cares for her patients.

03/12/2024

In and out in a very timely manner .

03/07/2024

Exel.

03/05/2024

Understanding and patience with me

02/29/2024

Great

02/27/2024

I will be back

02/14/2024

Very satisfied

02/07/2024

This provider is of the highest caliber. She always lets you know her sincere care for your health and well being.

01/29/2024

She explains everything

01/29/2024

Dr. Kaplan is always pleasant. She is very thorough with us.

01/23/2024

Great group staff

01/17/2024

I adore Dr. Kaplan

01/17/2024

Dr. Kaplan listened and answered all my questions. She spent quality time discussing my concerns.

01/11/2024

always a great experience

01/08/2024

Dr. Kaplan always listens to my concerns and offers great advice. Would recommend this practice to friends and family.

12/18/2023

Nice people nurse

12/06/2023

She is very caring

12/06/2023

Dr Kaplan is by far the most knowledgeable Doctor ive ever have been to! Always spot on and reassuring with my health!

11/29/2023

They are very professional and caring

11/28/2023

Dr Kaplan is very thorough

11/23/2023

Great provider!

11/22/2023

Dr Kaplan is brilliant. Helped me get my physical health under control.

11/19/2023

She is caring and compassionate. I appreciate her tremendously.

11/17/2023

Office and everyone there is always helpful

11/17/2023

Keep things the way they are

11/15/2023

Dr Kaplan is always very caring and knowledgeable. I have confidence in her abilities.

11/03/2023

Very knowledgeable and cordial

10/22/2023

Dr. Kaplan is always courteous and caring

10/21/2023

She is a good provider.

10/19/2023

I always recommend Dr. Kaplan to new neighbors.

10/17/2023

All a good experience

10/09/2023

I feel that I am treated with respect by my provider and I have an appropriate amount of time with her. I felt like all of my concerns were addressed and I didn't feel rushed out of my appointment. Being someone who works in healthcare myself, I understand the time constraint providers have when they see patients, but I think Dr. Kaplan did an excellent job managing the appointment and giving me enough time to express my concerns/talk out what needed to be covered. I have only met with Drr. Kaplan a couple times because I am new to the area, and although I've moved away from Waterford I will make an appoint to go back to see her because of the excellent care she and her staff provides.

10/04/2023

Very attentive, very professional.

10/03/2023

Very friendly and listens well to how you feel and what you would like to accomplish

09/29/2023

Dr. Irina Kaplan is the best Provider I have ever experienced within St Peter’s Health Partners

09/26/2023

Heather,Melonie and Dr. Kaplan are the best.

09/24/2023

I did not like the doctor's manner toward me

08/19/2023

Dr. Kaplan is clearly caring and knowledgable with a great sense of humor.

08/15/2023

The girls at the reception desk where wonderful and the dr was attentive to my needs

07/27/2023

I have recommended this practice to several people

07/25/2023

excellent appointment as usual

07/14/2023

I feel she has a genuine concern for her patients and wants to help.

07/07/2023

Thorough, caring treatment. Spent enough time to go over treatment

07/04/2023

Dr Kaplan, M Harrington, NP, Heather, Mel, RN-Her Entire Waterford Health Clinic is OUTSTANDING and EPITOMIZES COMPASSIONATE HOLISTIC CARE for our Community. ��🇺🇸

07/02/2023

This doctor is thorough and attentive. She pulls no punches and is always spot on.

06/27/2023

Was very good she explains everything to me

06/21/2023

Dr. Kaplan has always been willing to tackle my health issues with me as a partner.

06/21/2023

Never displeased or disappointed.

06/21/2023

answered all ny concerns

06/16/2023

She’s been my PCP for about 20 years and she’s seem me when I needed her to-very compassionate and understanding.

06/04/2023

Timely professional thorough

05/28/2023

Staff are all very kind and respectful

05/26/2023

She communicates directly to you and gives you eye contact which lets you know she is listening to your words.

05/17/2023

Compassionate and caring

05/16/2023

Very good. Everyone is very noce

05/15/2023

I have been a satisfied patient for years and have recommended her to others.

05/09/2023

I have been a patient with Dr. Kaplan almost 2 decades and value her knowledge and experience!

05/09/2023

Stuck on Statins, regardless of the science that shows inflammation to be the root problem. Diet and exercise are making the difference for me.

05/07/2023

I did not realize that this was a Heath Center, I thought it was a walk-in urgent treatment center. I had just sustained a very painful cat bite from a cat at the cat rescue center that I volunteer at. I realized that the staff could have redirected me to an urgent care facility however, DesiRAE spoke to the doctor on my behalf & I was seen immediately! I was logged in as a new patient & yreyed with red P.O.& dignity. DesiRAE is one of the kindest Medical Assistants I’ve ever met & I am so grateful to her & Dr. Kaplan. They truly made an extremely stressful situation tolerable. Thanking You Again, Kathleen E Verderosa

04/28/2023

This provider always schedules my next visit before I leave. She is helpful, kind, and caring.

04/25/2023

Helpful

04/21/2023

Felt my visit was excellent. Her concern for me was very evident.

04/16/2023

Everything is perfectly

04/16/2023

I am satisfied

04/03/2023

Dr. Kaplan’s Medical Experience is outstanding. I’m transitioning from CCP Providers to Dr. Kaplan.

04/01/2023

I would definitely recommend Dr. Kaplan and her staff to anyone.

04/01/2023

Amazing doctor!

03/02/2023

Thank you

03/01/2023

Listen to my problem pushed for me to get a sleep study which i have been refusing. Explained it differently so i was agreeable this time

02/08/2023

Knowledgeable and helpful. Dr Kaplan was thorough and encouraged me to get a bone density test. .

02/04/2023

Dr. Kaplan has improved my health in many ways. She is a doctor I totally trust.

02/03/2023

complete review and explanation. all questions answered.

01/03/2023

All good üëç

12/03/2022

Reliable, patient, listens, and understanding.

11/20/2022

Dr Kaplan is very professional and will give it to you straight but in a good way I love her she is an Excellent doctor

11/02/2022

Excellent service

09/18/2022

She is very detailed and patient with questions

08/19/2022

Very professional and competent

07/17/2022

All else was professional & courteous.

07/09/2022

Very good

07/07/2022

The *Kaplan provided me with good advice regarding my dietary intake for the purpose of weight loss. Since my visit I've lost 5 lbs.

06/26/2022

Very good.

06/21/2022

I appreciate the time Dr. Kaplain spends to explain and discuss my issues.

06/20/2022

*Dr. I. Kaplan is an extraordinary provider. She is thorough and on top of all the latest medical trends. I am blessed to have her as my PC physician.

06/04/2022

Dr. Kaplan is simply very good in all respects. Relates well with me and my concerns.

05/22/2022

Very thorough, very stern but caring

05/15/2022

Dr Kaplan is an excellent doctor that took me years in the Capital region to find. Having been to many other doctors in the area that don't listen, don't care, don't follow up, Dr Kaplan does all of that and more. She is by far the best doctor I've had in the last 20 years.

05/13/2022

This was my first time with Dr. Kaplan. We recently moved to upstate and New York and I needed to find a new primary doctor.

05/05/2022

Very unprofessional ,did not listen what so ever and put down things in the summary of your visit that were not even true ,and not even said. She also walked out before we were done.very rude and unprofessional she should not be a doctor. With her attitude I can see why people leave and she is always taking new patients .i would never never recommend her to anyone

04/21/2022

She is awesome! She really cares about my health and goes out of her way to help. She follows through and up with your questions and care. She personally will call me when she wants to know how I'm doing. She listens to what I say and Is very Interested In what I say to her. There were times I needed more time with her In a crisis and she gave me that time. She saved my life twice!

04/14/2022

Excellent.

04/07/2022

Excellent

03/27/2022

Knows me. Very caring.

03/26/2022

Dr Kaplan is always courteous understanding and provides helpful education for me.

03/24/2022

It was a good routine visit

03/20/2022

Dr Kaplan is very knowledgeable & caring. I enjoy talking to her & trust her medical expertise. Her student was very kind & professional too.

03/16/2022

Very very comfortable with my new primary.

03/11/2022

Dr. Kaplan always listens to any questions I have and offers choices for solutions for them.

03/04/2022

Provider answered all of my questions, addressed all issues.

03/01/2022

She was very helpful.

02/21/2022

As always, *Dr. Kaplan is very responsive to my needs I have great confidence in her & my care.

02/06/2022

Best doctor I have ever had. I've referred several people

01/19/2022

As explained in my responses to this survey's questions I experienced no negative experience at all. I have always been pleased.

01/19/2022

MD is tops, as always.

11/27/2021

Great provider. Always on time and that is much appreciated.

11/22/2021

I have only seen this provider twice since Dr. Nair left. The first time wasn't the best, I felt like she wasn't listening to me. Then this past time she spent a little more time with me, which helped.

11/18/2021

All were very helpful, caring, and supportive to my need and health! They have always done everything they could to help me. They also help with none health needs. They really care for me and what Is happening In my life and go out of their way to help me!

10/10/2021

I find my visits with Dr Kaplan pleasant and she is receptive and helpful if I have any concerns.

09/25/2021

Dr. Kaplan showed concern for my well-being. She talked about my options and took my opinions Into consideration.

09/23/2021

I was extremely pleased to meet Dr. Kaplan, she was a very Informative for me and she answered all my questions without making me feel like I was being rushed out of her exam room. She absolutely lovely

09/01/2021

Dr Kaplan is very through and professional.

04/26/2021

SHE LISTENS TO YOU AND EXPLAINS EVERYTHING CLEARLY. SHE IS VERY THOROUGH AND CARING. SHE SPENDS THE TIME NEEDED WHEN YOU ARE IN AN CRISIS AND SHE HAS CALLED ME AT HOME TO FOLLOW THROUGH WITH CARE! SHE REALLY CARES ABOUT HER PATIENTS!

04/16/2021

could not ask for anyone better!

04/14/2021

Dr Kaplin was attentive

04/13/2021

Dr. Kaplan is the best. Very detailed in her approach to everything. I always feel confident in the care and advice I receive from Dr. Kaplan.

04/12/2021

The doctor was very nice and professional. I really like her.

04/09/2021

always a pleasure

04/08/2021

Excellent as usual

04/06/2021

Excellent

04/01/2021

Dr Kaplan is a compassionate thorough physician. She gives you her thorough attention and takes time to clearly explain/review details.

03/29/2021

Good experience as always!

03/26/2021

excellent

03/18/2021

I'm very comfortable with *Dr. Kaplan and her staff. They are professional, courteous & I feel free to discuss any questions I might have.

03/12/2021

I am so glad I found Dr. Kaplan and her practice. Very happy with Doctor and her Staff. Thank you.

03/12/2021

Very professional & knowledgeable.

03/10/2021

Dr. Kaplan always makes sure you understand and explains why she is concerned. She listens to any concerns you may have and provides solutions. I am very satisfied with Dr. Kaplan as my primary care provider.

03/10/2021

Dr Kaplan is very nice. her and her staff listened to me and the concerns I have.

03/04/2021

The visit went very well. I felt like I understood completely the diagnosis and the treatment to follow.

02/22/2021

Dr Kaplan is extremely compassionate, knowledgeable, and pleasant. I really like her and trust her medical expertise.

02/14/2021

Always - excellent

02/04/2021

my provider did not know any of my medical records even though this is my third time meeting with her since September. she did not show any concern for my medical condition and seemed to rush through my appointment. she did not know who I was nor did she care to get to know me.

01/31/2021

Everything went well. I completely understand all of my health concerns.

01/27/2021

I have been going to Dr Kaplan for almost 20 years. Dr Kaplan is the best and can't image her not being my physician.

01/20/2021

excellent for a first time visit. very thorough

01/18/2021

Very knowledgeable and understanding

01/16/2021

Dr Kaplan is very thorough she takes her time with you and explains everything

01/15/2021

excellent doctor
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Online Scheduling 518-233-1162

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