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Grievance Procedure

Grievance Procedure

A participant, family member, or caregiver can voice a concern either verbally or in writing. To file a grievance, contact Eddy SeniorCare staff during normal business hours, or after-hours including holidays and weekends, by calling:

  • Schenectady Office: 518-382-3290
  • Albany Office: 518-213-7526

To file a grievance in writing, send to:

  • Eddy SeniorCare, 1938 Curry Road, Schenectady, NY 12303
  • Eddy SeniorCare, 385 Watervliet-Shaker Road, Latham, NY 12110